These Terms govern your use of pupscoops.com and your subscription to Pup Scoops dog waste removal services. By booking service or using our website, you agree to be bound by these Terms.
By starting service, you agree to these terms and responsibilities.
Pup Scoops provides scheduled dog waste removal at residential properties. Services include:
We currently serve residential properties in Beaumont (92223), Banning (92220), Cherry Valley (92223), Yucaipa (92399), Calimesa (92320), and Redlands (92373, 92374, 92375), CA. We reserve the right to decline service outside our coverage area.
By signing up for service, you grant Pup Scoops permission to access the designated area of your property on scheduled service days. You are responsible for:
If access is blocked and you're not home, we'll attempt to contact you — worst case, we'll look to reschedule as soon as possible. If we are unable to complete service due to access issues and are unable to reschedule due to customer unavailability, you are responsible for payment of that service visit.
Residential Services: Customers must provide a designated trash space (e.g., trash bin, dumpster, or compost area) for pet waste disposal. Our team securely bags waste and places it in the designated space.
Commercial Services or Special Circumstances: For commercial properties or when a designated trash space is unavailable, we offer waste disposal through local facilities. Additional fees may apply based on volume and frequency.
All waste is disposed of responsibly in compliance with local waste management regulations.
If you need to reschedule, we can coordinate a different cleanup day that aligns with your schedule. The sooner you notify us, the better chance we have of securing a preferred slot.
If a cleanup is missed on our end, we will reschedule at no charge. We can coordinate on a different day that works for you — the sooner you reach out, the better chance we have of locking in a preferred slot.
Hazardous weather may delay service. Missed cleanups due to weather will either be rescheduled or credited on your next invoice. We will notify you if your visit is affected.
Monthly billing: Service is paid monthly. Monthly payments are due after the first service of the month — you are never charged before a visit occurs.
First-visit fee: A one-time initial cleanup fee may apply based on the time elapsed since your yard was last cleaned. This fee is disclosed at booking and applies only to the first visit.
Payment methods: We accept Visa, Mastercard, American Express, and Discover via our secure online client portal (Jobber). A card on file is required to begin service.
Fees and promotions: Customer fees and promotions are subject to change at any time.
Additional fees: Extra dogs, large yards, and certain add-ons incur additional charges as disclosed at time of booking.
Late payments: Accounts more than 14 days past due may result in service suspension until payment is received.
No contracts. You may cancel or pause your service at any time with no cancellation fees.
If you are not satisfied with a service visit, contact us within 24 hours and we will return to re-scoop at no charge. We do not issue refunds for completed visits except at our sole discretion.
Pup Scoops will take reasonable care when accessing your property. We are not responsible for:
Please notify us promptly if payment details need updating. Our liability for any claim is limited to the amount paid for the specific visit in question.
As part of our service, we photograph your gate at the close of each visit for confirmation purposes. By using our services, you consent to this practice. Photos depict only the exterior gate area and are not shared publicly.
We do not provide service on the following holidays. Visits falling on these days will be rescheduled.
All content on pupscoops.com — including the Pup Scoops name, logo, website design, and written content — is the property of Pup Scoops LLC and may not be reproduced without written permission.
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Riverside County, California.
We may update these Terms from time to time. We will notify active clients of material changes via email or text. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.